1. Introduction
NXGN Software ("we," "our," or "us") respects your privacy and is committed to protecting your personal data.
This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our
website, use our mobile applications, or engage with our services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name
- Communication Data: Messages, inquiries, and feedback you send to us
- Account Information: Username, password, and profile information (if applicable)
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, and navigation patterns
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and web beacons
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To respond to inquiries and provide customer support
- To send administrative information and service updates
- To analyze usage patterns and optimize user experience
- To detect, prevent, and address technical issues
- To comply with legal obligations and protect our rights
4. Legal Basis for Processing (GDPR)
We process personal data based on:
- Consent: When you explicitly agree to processing
- Contract: To fulfill our services to you
- Legitimate Interest: For business operations and improvement
- Legal Obligation: To comply with applicable laws
5. Data Sharing and Third Parties
5.1 Service Providers
We share data with trusted third-party service providers:
- Cloudflare: Content delivery, DDoS protection, and web security
- Postmark: Transactional email delivery
- Analytics Providers: Website usage analysis (when implemented)
5.2 Other Disclosures
We may disclose information when:
- Required by law or legal process
- Protecting our rights, property, or safety
- With your explicit consent
- In connection with a business transaction (merger, acquisition)
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against
unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption in transit using TLS/SSL
- Regular security assessments and updates
- Access controls and authentication
- Secure data storage practices
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy,
unless a longer retention period is required by law. Contact form submissions are retained for up to
2 years unless you request deletion.
8. Your Rights and Choices
8.1 General Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing
8.2 California Privacy Rights (CCPA/CPRA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale/sharing (we do not sell personal data)
- Right to non-discrimination for exercising privacy rights
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information
8.3 European Privacy Rights (GDPR)
EU/EEA residents have rights under GDPR including:
- Right to withdraw consent at any time
- Right to lodge a complaint with supervisory authorities
- Right to be informed about automated decision-making
9. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for website functionality
- Functional Cookies: Remember preferences and settings
- Analytics Cookies: Understand usage patterns (when consent is provided)
You can manage cookie preferences through your browser settings. Note that disabling cookies may
affect website functionality.
10. International Data Transfers
Your information may be transferred to and processed in the United States or other countries.
We ensure appropriate safeguards are in place for international transfers, including Standard
Contractual Clauses where required.
11. Children's Privacy
Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not
knowingly collect personal information from children. If we discover we have collected information
from a child without parental consent, we will delete it promptly.
12. Do Not Track Signals
We respect Global Privacy Control (GPC) signals where legally required. Your browser's Do Not Track
settings are honored for analytics and non-essential tracking.
13. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by
posting the new policy on this page and updating the "Effective Date." We encourage you to review
this policy periodically.
14. Contact Us
For privacy-related questions, requests, or concerns, please contact us:
15. Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at: [email protected]
16. Supervisory Authority
EU/EEA residents have the right to lodge a complaint with their local data protection supervisory
authority if they believe their rights under GDPR have been violated.